|
|
|
|
* Please use the above link only when directed by support personnel. |
ReferencesWe know how hard it is to find good quality help in the computer industry. Softserve PC's has been around since 1994 & we work hard to earn your business. Our customers have rewarded us with excellent referrals, in fact, over 90% of our business is repeat & referral! Please read on:
Marvin has been our computer technician for a number of years. His wife, Rita
is a friendly woman who schedules all the appointments. They are dependable
people who do what they say. I highly recommend Marvin Somerton of Softserve
PC's, Marvin came to my house and confirmed my computer wasn't working because the power supply needed to be replaced. He brought a new power supply with him but after much effort was unable to install it due to the incompatibility in size. As it turned out, my HP Pavilion was made with a rare small-sized power supply. He suggested where I might be able to get one and showed me how to hook it up myself. When I asked him how much I owed, he said ''Nothing. If I don't fix your problem, I don't charge.'' Wow, what great service! I would definitely recommend this company. BTW, I finally found a power supply, hooked it up per Marvin's instructions and now my computer is back in business Nancy I HAVE WORKED WITH MR. SOMERTON FOR SEVERAL YEARS. HE IS MOST PROFESSIONAL AND EXTREMELY KNOWLEDGEABLE ABOUT COMPUTER SOFTWARE AND HARDWARE. HE ENJOYS HIS PROFESSION AND COSTUMER SATISFACTION IS HIS PRIMARY CONCERN. HIS COSTS ARE MORE THAN REASONABLE, TOO INEXPENSIVE FOR THE QUALITY HE PROVIDES. I WOULD SAY HE CAN'T BE BEAT IN THE SERVICE HE PROVIDES. HE ALSO EXPLAINS EVERYTHING HE DOES AND WHY. THE BEST, THAT IS ALL I CAN SAY. I WOULD NOT CALL ANYONE ELSE FOR COMPUTER SERVICES. Kathleen Marvin came to my home/office and inspected my existing computer system and my company needs. It was determined that my system was six years old and out-dated as well as needing work. We discussed my company needs as far as record keeping and accounting records. He gave me suggestions on back-up procedures as well as speeding up my PC. He gave me a quote and told me he takes pride in delivering a "turn key" system where as he transfers all files and programs so you can just sit down and commence working. He not only accomplished doing just that but I now have a system that backs up all my data with a push of an icon on my desktop. Thank you, Thank you.! It was a pleasure. Don Marvin, Jane and I were commenting earlier today, "Marvin, sure did a great job on the new PC's!" Thanks so much. It seems to be a contest now on who gets a turn, even though we have two! Our goals of having something the kids would enjoy (and at the same time become more computer savvy) is paying off. Jane is having fun, and I'm finding it to be breeze and so much faster. We are all learning some new things. Thanks for taking care of us like it was your own! We really appreciate doing business with you (and Rita, too). Ted Hi Marvin, We just wanted to tell you thank you for all your help and I know we pay you for this service, but it's always nice to be acknowledged for all your hard work too. Right? Thanks again, Cindy & Craig Hi Marvin, Just wanted to say thank you again and let you know how much I appreciate you and all you've done to make it possible for me to have the upgrade I've been dreaming about. I've had such a great afternoon exploring and everything is wonderful!! Thanks again. Sylvia Marvin came out to download data from my old computer to the new one.
I had an appointment for Marvin to come
out and download all our data from the old computer to
the new one. When he came out he explained to me that it
would probably take him 4 hours to do, paying $80/hr. He
said that I could save a lot of money by letting him
take both towers home. That way he would only charge me
2 hours worth of work, because he could be working on
more than one machine ( I guess there's a lot of time
waiting for data to download). To make a long story
shorter, he will be picking my computers up next week
and then bringing them back a couple of days later. He
seems like a great guy and guarantees his work 100%. I'm
looking forward to having the work done.
Candace My computer was not running well. It's four years old and it was very slow. Marvin spent a good amount of time deleting old programs and programs that were not needed. He deleted Norton and downloaded a new spyware at no cost. He spent at least two hours and then came back another time to back up my hard drive and download photos from a new camera.
It was more money than I wanted
to spend, but the computer runs beautifully and
I wasn't ready to replace it yet. I think Marvin
is knowledgeable and I trusted him. He also gave
me an Angie's List discount.
Susan Cleaned up my software, installed antivirus, kept telling me what he was doing and involving me in decisions.
A very good learning
experience and a successful upgrade of
my computer.
James Marvin worked on our computer network. He first investigated and then corrected problems that we were experiencing with our printing network. He then cleaned up three computers to correct problems that we were experiencing with speed and "glitches".
I found Marvin to
be very knowledgeable. He did
not waste time trying one thing
and then another. He seemed to
know exactly what to do to hunt
down and eliminate the problems.
He also carefully explained all
that he did. He was very
professional.
Judith My home computer (three years old) had significantly slowed, began showing many error messages, refused to do simple normal function, and finally would not even full pick up my mail. I did all the usual things of cleaning out old stuff, defragging, etc. and it was still a mess.
Marvin called to
say he'd be fifteen minutes
late. I appreciated that. When
he arrived, we talked briefly
about the problems and he went
to work, explaining what he was
doing and why (not that I
understood it all. Not his
fault, I'm technically
challenged). After an hour and a
half, he had checked for
viruses, spy ware, took off
things I didn't need,
reconfigured those I did, and my
computer runs like new. And I
learned a lot along the way. Now
his card is taped to my
computer; I'd never hesitate to
call him in the future.
Donna Marvin cleaned up both my laptop and home PC of misc. spyware and programs that were slowing their performance. He wrote a program to network (wireless) my business laptop to my home pc. This would allow me to back up important information on my home PC and to print to my home printer from the laptop. He also adjusted settings so the my portable printer would work with my laptop.
Marvin has been
my computer man for years. He
built my PC years ago with
quality components that have
lasted much longer than PC's
from big box stores. He works
very efficiently. I'm always
amazed at how much he
accomplishes in his visits. He
has an immense amount of
computer knowledge gained
through pure experience over the
years. I have recommended him to
people at work, friends,
relatives. All were pleased with
his work.
Ronald Marvin came to my home and diagnosed my PC with a terminal disease. Even though the problem is one he has never seen in his many years in the business he determined that it would cost more to fix it than replace it. He assured me that he could save all the data on my hard drive and transfer it to a new computer. He helped me substitute my laptop as my main computer to take the place of my ailing PC, hooking up peripherals, cleaning the hard drive of excess programs, and generally helping it to function at a higher level.
Marvin was very
good at explaining the complex
workings of my computers. He was
patient and went through and
answered my list of questions
with ease. Later I had a couple
of questions for him and he
gladly took my phone call and
cleared up my questions. He
recommended some things I might
want to add to any new computer
I order, such as a automatic
backup drive. He provided a low
pressure estimate to replace my
PC.
Patricia Marvin had previously built a computer for me. He carefully selected the appropriate components and delivered an excellent machine with an outstanding warranty all of which exceeded the quality and warranty service of a factory built computer. In this instance Windows became permanently damaged, presumably by a virus, spyware or something. Marvin guarantees his work so he spent over 3 hours and did extensive research trying to find and eliminate the problem but without success and therefore without charge. He then backed up the entire machine, and reinstalled Windows, updated the drivers for all my programs and tested the peripherals (CD/DVD recorder, scanner, printer, audio system, etc.)
The described
service was done efficiently and
promptly.
Jerry Marvin did a total operating system upgrade.
He is sincere, conscientious,
courteous, knowledgeable, and
does a great job. He guarantees
everything.
Carl
Our old computer finally gave out, and we purchased a new one. We hired
Marvin to help us transfer the data from the old computer to the new
one. Marvin went way beyond. He cleaned up the new computer from the
many automatically (and unnecessary) programs thus making it run even
faster than in original purchased state. He installed protection
software and a really easy update feature.
Marvin and his wife Rita provide good communication and follow up. He is
very punctual and accommodated our schedule. He took home both computers
to do the data transfer, thus saving us a lot of money. He explains
things well, is very meticulous and transferred all our data just as we
asked him too. Nothing whatsoever was lost! Marvin delivered back our
computers within the week, and made sure the new computer is working
well. We were very pleased with Marvin and will be sure to use his
services again in the future. He is reliable, honest and very
knowledgeable. He also warrants all his work. We found out after we
already bought our computer that Marvin would have designed a custom
made computer for us. Next time! Call Marvin, you will be glad you did.
We certainly are happy we found Marvin on Angie's.
Malka |
Microsoft is a registered trademark. All other trademarks contained within are the property of their respective owners.Send mail to:
|
Review
us!
with
questions or comments about this web site.